Refund Policy

Returns & Cancellations Policy – Ashworth London

We get it — sometimes things don’t go as planned. Don’t worry, we’re here to make sure your experience stays smooth and stress-free.

🔄 Returns

You have 14 days from the date of delivery to return your item.

  • If it’s our mistake (wrong size, wrong item, damaged product), we’ll take full responsibility. You won’t pay anything — we’ll cover the return costs and send you the correct item, no questions asked.

  • If you changed your mind or ordered the wrong size, that’s totally fine too. In that case, return shipping is at your expense. We recommend using a tracked shipping service to keep everything safe.

How it works:

  1. Contact us
    Email us at Contact@ashworthlondon.com with your order number and reason for the return. We’ll get back to you quickly with instructions.

  2. Ship it back
    Send the item to the return address we’ll provide. If it’s our fault, we’ll send you a prepaid label. Otherwise, you’ll just need to ship it using a tracked service.

  3. Get your refund or replacement
    Once we receive your item in original condition (unworn, with tags still on), we’ll process your refund or send the replacement — usually within 14 business days.

❌ Order Cancellations

  • Orders can be canceled within 2 hours of placing them. After that, our warehouse is already processing your order.

  • If your order has shipped, you can still return it once it arrives — just follow the return steps above.

📝 A Few Things to Note

  • Items must be returned unworn, unused, and with original tags attached.

  • Returns may be refused if items show signs of wear, damage, or are not in resellable condition.

  • If we sent the wrong size or item, we’ll cover all return + reshipping costs.

  • Returns for personal reasons (wrong size, changed mind) are at your own cost.

💬 Still got questions?

Reach us anytime at Contact@ashworthlondon.com — we’re always happy to help.